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Level 2

purchase order ship to drop down box not working






ShiellaGraceA (QuickBooks Team) posted a new reply in Other questions on March 23, 2022 07:48 PM:



Re: Purchase order ship to drop down


Thanks for reaching out to us, @POWE.


Let’s get your ship to drop-down working. You’ll want to download and run our QuickBooks Tool Hub. This is where you can get tools to fix QuickBooks Desktop issues. Let me guide you how.


Close QuickBooks. Download the QuickBooks Tool Hub. Then, save the file on your Desktop. Open the file you downloaded (QuickBooksToolHub.exe). Then, follow the on-screen steps to install and agree to the terms and conditions. When the install finishes, double-click the icon on your Windows desktop to open the tool hub. From the launchpad, select the QuickBooks File Doctor tool.


It will take 2-3 minutes to complete download. Once done, restart your computer, open QuickBooks, and then check the ship to drop-down again.


For more information about the tools, check out this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.


Additionally, here's a link that'll help you manage QuickBooks-related tasks. It has our general topics with articles: View all help for QuickBooks Desktop.


Please let me know how it goes after trying the steps, I want to ensure this is resolved for you. Take care and have a great day ahead.





3 Comments 3
QuickBooks Team

purchase order ship to drop down box not working

Let me share other ways how to fix the purchase order shipping dropdown issue, @POWE.


We can use the Verify and Rebuild tools to self-identifies and self resolved the most commonly known data issues within a company file. To proceed, please see the steps below:


  1. Open your QuickBooks Desktop.
  2. Select Window and then choose Close All.
  3. Choose File and then click Utilities
  4. Select Verify Data.

  5. To rebuild, select File again.
  6. Click Utilities and then choose Rebuild Data.

  7. You will receive a warning message to backup your company file, press OK.
  8. Choose where you want to save your backup, then click OK.
  9. The Rebuild Data utility starts as soon as the backup is finished.
  10. Select OK when you get the message Rebuild has completed.


To check for remaining data damage, you may review this article for additional info: Verify and Rebuild Data in QuickBooks Desktop.


In addition to that, I've also attached a link to fix possible data damage on your QuickBooks Desktop company file: Repair your company file using the Rebuild Data tool.


Fill me in if you have further questions about managing your purchase orders in QuickBooks. I'll be happy to help you. Have a great day!

Level 2

purchase order ship to drop down box not working

I have done it twice, and it is still not working.


purchase order ship to drop down box not working

Thanks for following up with the Community, POWE. I appreciate you performing Rubielyn_J's recommended troubleshooting.


Since your Verify and Rebuild utilities didn't solve the issue with your purchase order's Shipping drop-down list, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.


They can be reached while using QuickBooks.


Here's how:

  1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
  4. Hit Continue.
  5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.


Be sure to review their support hours so you'll know when agents are available.


Please feel welcome to send a reply if there's any questions. Have a wonderful day!

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