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Kathi2321
Level 1

QB 2023 Desktop won't print a report or a PDF

I had to upgrade from the 2022 desktop version to the 2023 version in May. About a month and a half ago I couldn't print any reports or save them as a PDF. I get a warning message that I'm to run the Print & PDF repair tool. At this point, I contacted technical support. I have been on the phone with two different people for hours and still no solution, the last person said it was a "Windows" problem. After calling Microsoft and talking to tech support, it is not a Windows problem, it is a QB applications problem. 

As of yesterday, the whole program is running sluggish and slow, and when I try to exit the program it just sits and spins.

Is anyone else having these problems? It's very frustrating when I'm supposed to be working, not trying to be a QuickBooks troubleshooter. If there was only some other accounting program to use, by the way, I have been using QBs since 1994.

1 Comment 1
AbegailS_
QuickBooks Team

QB 2023 Desktop won't print a report or a PDF

Hello there, Kathi. As a loyal customer, your satisfaction is of utmost importance to us. I understand that being unable to print in QBDT can disrupt your workflow and impact your productivity. Let me route you to the appropriate support that can provide the necessary assistance. 

 

We haven't received any reported issues about this matter. We value your loyalty and are committed to resolving this situation for you. To ensure a prompt resolution, I recommend contacting our dedicated support team. They have the expertise and resources to investigate the issue thoroughly.

 

Here's how to reach out to them:  

 

  1. Go to the Help menu and select Contact Us.
  2. Click Contact Us again at the bottom of the pop-up screen.
  3. Give a brief description of your issue, then select Let's talk.
  4. Choose between Chat or Callback.

Here's an article to get more details about their contact details: Contact QuickBooks Desktop Support.

 

Feel free to review these handy modules about handling printing issues. These also include requirements for your software to run smoothly.

 


Just in case you want to customize reports in your QuickBooks Desktop, feel free to read this article for the detailed information: Customize reports in QuickBooks Desktop.

 

We'd love to help you further with printing or QuickBooks. Just reply to this thread so we can respond as soon as we can.  

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