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raythecpa
Level 1

QB created a credit memo and increased bill pay check amount for more than invoices selected to pay? Why?

 
1 Comment 1
ReymondO
QuickBooks Team

QB created a credit memo and increased bill pay check amount for more than invoices selected to pay? Why?

I can help you trace where this transaction is coming from, @raythecpa.

 

We can use the Audit Trail report to know who created this credit memo in your company file. Using this report will help you find the following information:

 

  • Who made the changes.
  • When the changes were made.
  • What the changes are.

 

Let's access this report by following these steps:

 

  1. Go to Reports.
  2. Select Accountant & Taxes.
  3. Click Audit Trail.

 

If you want to unapply a vendor credit from your bill, here are the steps:

 

  1. Locate the vendor credit.
  2. Click the Bill radio button to change the transaction type to the bill instead of credit, then select Save & Close.
  3. Bring up the resulting bill and change the transaction back to credit by selecting the Credit radio button, then Save and Close.
  4. When prompted about changing the transaction, select Yes.

 

In addition, you can run the Vendor Balance Summary report to view your company's current balance with each vendorJust to Reports and select Vendors & Payables. Then, click the Vendor Balance Summary.

 

If you ever have other questions we can help you with, feel free to swing by the Community. Keep safe.

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