QB Debit card declined plenty of money on it. No fraud alert. Have to use it this weekend. Customer service closed. Any ideas how to get card working?

I understand how hard it must be for you. @mike488.

I appreciate you taking the time to express your concerns about getting your Debit card declined in QuickBooks Online (QBO).

In solving this concern, I suggest contacting the number provided on the back of your card to further check and verify your account and why your Debit card got declined. 

I'll add this article to guide you in managing and using your checking account: Use your QuickBooks Checking account.

Feel free to reach us again, if you have further questions about debit card or other QBO-related concerns. I'll be willing to assist you.

Number on back does not work.  Says closed.  

Number on card does not work.  Says open M-F.  It’s Saturday and cannot buy any gifts with it.  What number can I call for green dot your card supplier 

same thing happening to me. called green dot and they say they have no record of the card on file… can use the card in person anywhere, but amazon and apple pay for example decline immediately, even with a 1$ transaction (i tested this)

sucks to see the auto reply in this chat say “call the number” rather than anything actually helpful

I recognize the inconvenience this issue has caused you, @jjjjjjjjjjjjj. I'm here to share details about your declined QuickBooks Debit card.

You will receive an email when your card is rejected. Thus, you'll want to check for any notifications regarding the cause of the issue.

While I'm eager to assist you, this matter requires additional support from the experts at Green Dot. I understand you've already contacted them using the information on the back of your card. However, they're the only ones capable of reviewing and investigating what's preventing the payment process.

Moreover, it would be helpful to explore the following resources if you want to learn more about QuickBooks Checking and depositing payments:

• QuickBooks Checking FAQ
• Use your QuickBooks Checking account
• Use the QuickBooks debit card to get your cash

We are dedicated to providing you with the best service, so please feel free to reach out if you need any help. We're here and eager to assist you.

Hey, thanks for the response. But sadly, no, there isn’t any email when it’s declined. I have already called, and spoken with someone once… who assured me within 48 hrs it would be resolved. I then received an email saying “there is NO issue with your card”. So i went to try it again, same deal… It will not work on most online payments. And while it gets declined, I do not receive any email regarding the declined transaction. Super close to swapping banks due to this issue. 

Please don’t say “call the number” or anything on the script. I’ve done it all and now have to wait till monday to have the same conversation i’ve already had with customer service. 

Thanks

Going through the same … this is completely a nuance! It’s the holidays and I have bills due and I can’t access my money! I wasn’t sent any fraud alerts via email nor phone. Due to the holidays obviously customer service if closed. Really annoying, and to see this happens to others around the holidays is absurd!