QB Reporting Not Working and the QB Support making it harder.

Hello there, @bakeronline.

This isn't the kind of impression that I'd like you to have and we know how much time it can take when something isn’t working the way you need it. This is why we make great efforts to deliver customer satisfaction at all times and to fix an issue as soon as possible. I'll make that you'll be able to run reports seamlessly in QuickBooks Online (QBO).

As of now, you can see the information you want to review by running the report. Since the report is not performing adequately,  I'd still suggest contacting our Customer Care Team again. I know you've already called our support, however, they can review your account in a closed environment. This way, our experts can verify what's causing the problem and send a ticket to our engineers for further investigation. 

Here's how:  
 

1. Go to the Help menu, then click Contact Us.
2. Type your concern in the box and tap Let's talk.
3. Choose either Get a call or Start a chat.
4. Complete the required data and submit the request.

Ensure to contact them within business hours to ensure a swift response.

Please know that you can print, export, and email reports. This way, you can use it outside QuickBooks. To learn more about this process, see this link: Run reports in QBO.

Additionally, feel free to check out our Reports Help Articles. This page contains information and steps on how to manage your financial and transaction report.  

Lastly, may I know if did you receive any error messages while running the report? Additional information will help me check our list if there are reported cases about this. 

Leave a line if you have follow-up questions about reports. I'm happy to answer all of your questions. Keep safe.

DebSheenD, 

I have contacted your support team like 35 times in the last 2 weeks,  They are escalating the cases, they are asking the development team and they never know when it will be fixed.

I have to present declarations to the government for a clients. Basically I don't know when I will be able to. this will result in loosing money and clients. 

I don't know why it is so complicated to tell when the issue will be fixed ? This does not makes any sense. 

Another week, same answer. no resolution...

Another day, no resolution neither adequate behavior from the Intuit Support. 

Here bellow I am pasting this morning chat with the support: 

Intuit Agent at 8:20 AM said Let me check this case number for you.

Intuit Agent at 8:21 AM said Thanks for waiting, upon checking here your case is still in escalated status. I know you already contacted us many times. I sincerely apologize but the issue that you are having is still in progress.

Intuit Agent at 8:23 AM said We really understand the frustration that caused this issue to you and your business but we also doing our best to work on the resolution for this matter. We hope that we can have the resolution for this so that you can continue your work too.

Vladimir at 8:25 AM said when you will have the resoltiion ?

Intuit Agent at 8:27 AM said Regarding to the time frame, I cannot provide it because we do not have the estimated time.

Vladimir at 8:27 AM said I have requested somebody in charge from Intuit to call me on my phone number 2 days ago and nobody has called me yet.

Vladimir at 8:28 AM said 3 weeks later and you do not have a estimated time, I don't know how you are not feeling uncomfortable with the current situation.

Intuit Agent at 8:31 AM said I am sorry, Vladimir. As much as I love to give you the resolution and date right away, we do not have those yet.

Intuit Agent at 8:31 AM said Please bear with us and we will update you.

Vladimir at 8:32 AM said when you will update me ?

Intuit Agent at 8:33 AM said If we will have the resolution. Please know that our Engineering team are also updating and sending you and email update.

Vladimir at 8:35 AM said This is the same answer I am getting in the last 3 weeks and still no update. I have serious doubts that you have started working on that even.

Intuit Agent at 8:36 AM said Vladimir, please know that you are not the only customer who is encountering this issue. Please know that there are lots of customers who are patiently waiting for the resolution. Even us we are waiting for the solution so that we can provide it to you.

Vladimir at 8:37 AM said I don't know what it have to do that other customers of you are having this issue. This is a problem of yours that should not have anything to do with me.

Vladimir at 8:37 AM said it is even worst which means you can't solve a problem for thousands of customers.

Vladimir at 8:38 AM said in that case your CEO should lower his salary and hire more engineers.

Vladimir at 8:38 AM said you are charging my credit card almost every day and I expect to receive a service for that. How many other clients of yours are affected it is not my problem neither concerns me.

Intuit Agent at 8:40 AM said I totally understand the frustration that brought to you and to your business. As much as I love to provide resolution to you, I cannot do anything about this.

I'll take note of this.

Vladimir at 8:41 AM said if you can't please put me on a phone with somebody that can.

My apologies, Vladimir. We still do not have somebody that would call you. If there is, you are still getting the same answer.

Another Week, still no resolution. Still the same disconnected support answers. 

We are experiencing the same thing. Online sucks. The people are great but the program in it's entirety in garbage. we are two weeks in after migration and currently looking for another solution. Xero maybe?

Please let me know who you end up going with. QBO cannot be sustained.