Hello, @cmartinnz.
I recognize you're unable to connect with the spotlight in QuickBooks Desktop. I'm here to put you in the right direction.
Since the Spotlight support team is the only one who can determine whether the app is experiencing errors, I advise getting in touch with them.
You can leave a message via support@spotlightreporting.com or contact them thru this link: https://quickbooks.intuit.com/app/apps/appdetails/spotlight_reporting/en-us/
Furthermore, as suggested by Fiat above, you can also try different apps that provide the same feature that you require. Get it from here: QuickBooks App Center.
If you want to learn about reports and other navigations to want to know, I'll be here around. I'm ready to help you.
