I’ll be delighted to help you get your data into your QuickBooks Online (QBO) Accountant, @MB10032.
Before anything else, you’ll want to ensure that you have logged in to the correct account. However, if you verified that you’re using the correct account and yet the data are still not showing on your end, I recommend taking some steps to rectify this type of issue.
To start, please open a private window in your browser to get started. It pinpoints the cache that frequently results in strange behavior from browsers. Here are the keyboard shortcuts to open a private browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift +N
Once done, log in to your account in this setup. Once you access your data in this setup, you can proceed to clear the cache in the browser to prevent this from happening again. If you have another supported browser, you can choose that instead.
If the issue persists, it would be best to contact our Technical Support Team. This way, our phone support can double-check your account and figure out the root cause of the problem. Also, they have the option to initiate a further investigation if necessary and provide fixes in no time.
Keep us posted about this matter so we can check with you further and ensure that everything is being addressed accordingly. Stay safe!
