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C
ChristinaA1219
March 31, 2021
Question

QBO creating random journal entries

  • March 31, 2021
  • 1 reply
  • 6 views

I'm working on getting ready for month-end financials and I just noticed QBO randomly created a "Receive Payment" matching one JE from DEC 2006 to another random JE from NOV 2007 on March 11, 2021.  They are not related to each other and the Vendor has been deleted for years now.  The audit history does show this is from QBO and this is what I found in the memo of the payment:  "Created by QB Online to link credits to charges."

 

Any suggestions on what to do with this?  It made it a $0 payment, but I really don't like the idea of QBO just randomly doing this, especially so many years later.  I can't delete it unless I undelete that old vendor account.  

1 reply

L
lin_jcaj
Level 9
April 1, 2021

We appreciate your feedback on this, ChristinaA1219.

 

Yes, QuickBooks creates special users for a few situations. For more information, please check this article: Use the audit log in QuickBooks Online.

 

You may also consider reaching out to our Customer Care Support team. They have more tools and may provide you specific options on how to handle this. Here are the steps:

 

  1. Open the QB Assistant chat bot by clicking the Help menu.
  2. You'll be presented with a list of options. Simply select Talk to a human. 
  3. When asked, enter a brief description of your issue.
  4. Proceed with I still need a human.
  5. Click the Get help from a human link.
  6. Select Get a call back or Start a message. 

You can always get back into this thread if you have more questions. We're here to help.

C
ChristinaA1219Author
April 1, 2021

When I do this, it keeps  trying to pass me to a payroll person.  We don't use Intuit payroll.  What do I need to do to get to another group?  Thanks!

C
Candice14
Level 8
April 1, 2021

Good afternoon, @ChristinaA1219. 

 

Thanks for reaching back out to the Community. I can give you some information to help get you to the right support for this journal entry problem. 

 

To get in touch with someone that's not from the payroll team, you may need to ask the agent to transfer you to the right department. Sometimes our payroll support can help with issues like this as well. Here's the link again for steps on how to contact our Customer Support Team. 

 

Let me know if that helps. I want to make sure that this gets taken care of as quickly as possible. If you have any other concerns, feel free to ask. I'll always be around to help. Bye for now!

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