I can see how difficult this has been, @wayne37. I understand how hard this is for you and your clients. That's why I'm here to provide details about the bounced email issue when sending invoices in QuickBooks Online (QBO).
I appreciate you giving information about your concern. Upon checking on our end I've found out that there's an ongoing investigation about this issue. You can be sure that this problem is being handled thoroughly so can get back to work and send your invoices smoothly.
To make sure you'll get an update about this, I recommend reaching out to our Customer Care team. They use specific tools to add your account to the list of affected users. Once done, you'll receive notifications via email. I know that you've already contacted them. However, Community is a public forum and we don't want to endanger your privacy and security. When connected, you can give this number INV-70915 as a reference.
Here's how:
- In your QBO company go to the Help menu.
- Next, select the Search tab.
- Then, click the Contact Us button.
- From there, enter a brief description of your concern in the What can we help you with? field.
- Then, select Continue.
- Choose the Chat with us option to connect.
To ensure you can be assisted immediately, visit our support hours page.
If you have any other questions about this, don't hesitate to post a comment below. I'll wait for updates on how this goes. I'm always around and ready to provide further assistance. Have a good day and keep safe.
