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Level 2

QBO is reporting "Delivery Errors" but I know that these invoices were delivered because they were shown "read" and they were paid! Are these false alarms a known issue?

 
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Moderator

QBO is reporting "Delivery Errors" but I know that these invoices were delivered because they were shown "read" and they were paid! Are these false alarms a known issue?

Hi there, @galvanicmac,

 

I've check my resources and haven't found similar issues reported at the moment. If you're experiencing any unexpected behavior in QuickBooks, let's troubleshoot it by trying a new browser or a private window.

 

Doing this will help us catch if the issue is caused by the data in the cache. If you want to try it on an Incognito page, use the following shortcuts depending on the browser you're using:

Google Chrome: press Ctrl Shift N  
Mozilla Firefox: press Ctrl Shift P
Safari: press Command Shift N

 

If it doesn't give you the Delivery error on the new window, clear the browser's cache to start with a clean slate.

 

However, if the same issue persist, I highly recommend contacting us directly. Our representatives can create an investigation for this error.

 

Please note that we have updated our support hours due to the ongoing pandemic. We are available from 6 AM-6 until PM PT weekdays, and will resume normal hours as soon as possible.

 

To contact us:

 

  1. Sign in to your QBO account.
  2. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  3. From there, select the Contact Us button and enter your concern in the description box.

  4. Once done, select Start a chat or Get a callback option.

Let me know how it goes in the comment. You can always contact me anytime for additional support. Have a good one!

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