QBO won't let me reconcile a checking account that has a 0 beginning balance and a 0 ending balance (even though there are lots of transactions during the month).

whydothis · ‎October 27, 2025

There's even a little info box that reads "We've checked, and your bank transaction are ready to reconcile." But the "Start reconciling" button does nothing except highlight the "Statement ending balance" in red.

ClaireSamanthaS

Thank you for providing the exact issue you're experiencing while attempting to reconcile your checking account, whydothis.

The red highlight on the statement Ending balance indicates that the field has been left blank. Since the beginning balance and ending balance for your account are both $0, you will need to manually enter 0 in the statement's Ending balance field to proceed with reconciling your account. Leaving it blank prevents QuickBooks from proceeding with the reconciliation process, as the software requires a value even if that value is zero.

You can always leave a comment below if you have further questions or concerns. We're here to help.

View solution in original post

ClaireSamanthaS

Thank you for providing the exact issue you're experiencing while attempting to reconcile your checking account, whydothis.

The red highlight on the statement Ending balance indicates that the field has been left blank. Since the beginning balance and ending balance for your account are both $0, you will need to manually enter 0 in the statement's Ending balance field to proceed with reconciling your account. Leaving it blank prevents QuickBooks from proceeding with the reconciliation process, as the software requires a value even if that value is zero.

You can always leave a comment below if you have further questions or concerns. We're here to help.

whydothis

Thanks, that did the trick. The “0.00” was visible, but I guess QBO filled that in by itself but didn’t accept it. Once I retyped it, it did indeed work properly.

JayneusR

Hello there, @whydothis.

Thank you for sharing your feedback. I'm glad to hear that my colleague @ClaireSamanthaS provided clear steps to guide you effectively. We are committed to consistently delivering quality service to our customers.

Feel free to come back if you face any QuickBooks issues or have more questions. We're always here to help. Stay safe, and enjoy reconciling!

Topics

Training

Community

Resources

QBO won't let me reconcile a checking account that has a 0 beginning balance and a 0 ending balance (even though there are lots of transactions during the month).