Hello, LnkSpineINC.
It's great that you've determined what happened to the item. I'll give you some details on how QuickBooks handles your record.
QuickBooks Desktop makes it easier to manage your taxes, pay your employees, track your inventory, and keep track of your income and expenses. The software doesn't enter or remove any records on its own. There's a chance that another user deleted it.
There isn't a way to recover a deleted record since it's permanent. You can re-enter the item or bring it over by restoring your online backup.
Here's how:
- In QuickBooks, go to the File menu and select Open or Restore Company.
- Select Restore a backup copy and then Next.
- Choose the Online backup and then Next.
- Browse your computer for your backup company file. It should look like this: [Your company name].qbb.
- Select a folder to decide where to save your restored company file. Then hit Open.
- Once done, select Save.
Check out this article for more details: Restore a backup of your company file.
I've also included the resources below to help you handle any potential data issues with your company file:
You're welcome to post again if you need further assistance in QuickBooks. We're always available to help you.
