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becca1128brrrwv
Level 1

Quickbook just changed! How do I add a past balance to a current invoice? The option to "Show past due" disappeared!

custom form styles is not an option under my "gear" icon.  What now?

 

christee5
Level 2

Quickbook just changed! How do I add a past balance to a current invoice? The option to "Show past due" disappeared!

WHAT I AM LOOKING FOR IS FOR THE PAST DUE AMOUNT TO SHOW ON CURRENT INVOICE NOT THE WORDING "PAST DUE"

ChristineJoieR
QuickBooks Team

Quickbook just changed! How do I add a past balance to a current invoice? The option to "Show past due" disappeared!

I've got you covered, Becca1128brrrwv. I'll guide you through the process of how to resolve this custom form style and ensure you'll be able to proceed with your business task in QuickBooks Online.

 

Browser's cache can impact QuickBooks' functionality and lead to missing tabs and functions. With that, we need to accomplish a browser troubleshooting method to resolve the issues while navigating your account.

 

First, let's log into your account using an incognito window to eliminate the chance of a webpage problem.

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Shift + N

 

When you can view the option smoothly, it means there are data-related issues. To resolve this, please clear the browser's cache. If the problem persists, try using other supported browser.

 

Moreover, visit this article that offers comprehensive information and step-by-step instructions on managing your invoice summary effectively: Add an account summary to an invoice in QuickBooks Online.

 

If there is anything I can do to assist you while handling your invoices in your QuickBooks Online account, do let me know. We appreciate you swinging by today.

christee5
Level 2

Quickbook just changed! How do I add a past balance to a current invoice? The option to "Show past due" disappeared!

I USE DESKTOP

becca1128brrrwv
Level 1

Quickbook just changed! How do I add a past balance to a current invoice? The option to "Show past due" disappeared!

ctrl shift n gives me an incognito browser page, clearing the cache did nothing.  I still can't add a section to my invoice to show the past due amount. I am afraid if I add this as a line item, it will increase the accounts receivable to a false number.  The company did not pay last month's lease payment.  I need to show this month's lease due, a late fee and show last month's lease past due.  

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