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unyan2017
Level 1

Quickbooks Bill Pay debited wrong checking account and can't edit it.

 
3 Comments 3
GlinetteC
Moderator

Quickbooks Bill Pay debited wrong checking account and can't edit it.

I will provide an overview of the functionality of QuickBooks Bill Pay, unyan2017, and ensure you receive the right support in modifying it.

 

The amount that was mistakenly debited from the incorrect checking account can no longer be changed, as it has already been processed.

 

If the status of the bill payment is scheduled, it can be canceled, allowing for a new process to be initiated using the correct funding source. To do so, consider contacting our Payments support so they can assist you further in making the necessary changes.

 

Here's how:

 

  1. Navigate to the Help menu at the upper right.
  2. Go to the Search tab.
  3. Click Contact Us at the bottom part. 
  4. Enter your concern in the What can we help you with? box.
  5. Click Continue.
  6. Select Chat with us or Have us call you.

 

It's essential to inform your vendor that the bank account used for the transaction was incorrect. This communication will clarify why the payment they received could potentially be voided and reversed.

 

I'm sharing this article for additional information on saving time by making a vendor payment through Bill Pay: Learn about QuickBooks Bill Pay for QuickBooks Online.

 

Furthermore, I'm also adding this link to monitor the payments made to your vendors within a specific period: Run a report with vendor totals.

 

If you have any further questions or require assistance with any other QuickBooks task, please don't hesitate to add them below. I'll be here to lend a hand.

Mijo
Level 1

Quickbooks Bill Pay debited wrong checking account and can't edit it.

Tenía un saldo en mi cuanta y alguien me está usando mi cuenta de hecho varias tengo un liana ni lo puedo recibir por mi saldo negativo en mu cuenta creditkarma de débito 

CharleneMaeF
QuickBooks Team

Quickbooks Bill Pay debited wrong checking account and can't edit it.

Mi principal objetivo es asegurarme de que el problema que has encontrado se solucione, Mijo.

 

Para poder brindarle una solución precisa a su inquietud, me gustaría saber el problema específico que ha experimentado. ¿Puedo saber a qué cuenta te refieres que tiene saldo? Además, ¿te refieres al pago del cliente que no puedes recibir? Por último, ¿está experimentando el problema en QuickBooks Online o Credit Karma? Compartir una captura de pantalla también sería de gran ayuda.

 

Además, puede explorar nuestra página de artículos Ver todos los artículos de ayuda para completar sus tareas de QuickBooks.

 

Estaré atento a este hilo para asegurarme de brindarte la ayuda que necesitas. No dude en comunicarse con nosotros en este hilo.

 

 

My main goal is to ensure the issue you've encountered gets sorted out, Val67.

 

For me to provide an accurate solution to your concern, I'd like to know the specific issue you've experienced. May I know what account you're referring to that has a balance? Also, are you referring to the customer payment that you're unable to receive? Lastly, are you experiencing the issue in QuickBooks Online or Credit Karma? Sharing a screenshot would be a great help, too.

 

Additionally, you can browse our View All Help article page to help complete your QuickBooks tasks.

 

I'll keep an eye on this thread to ensure I'll provide the assistance you need. Please don't hesitate to get back to us on this thread.

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