quickbooks Desktop. Can't now enter Classes with Checks

Let's run the Verify and Rebuild tool to fix this, norman.

This tool scans data issues within the company file and self-resolves them. Before proceeding, please note that this may or may not work since QuickBooks 2014 is an unsupported version.

Also, create a backup copy of your company file so you can restore it if some changes occur.

Here's how to verify data:

1. On the top menu, click File.
2. Choose Utilities.
3. Select Verify Data.
4. Click OK if QuickBooks detected no problem with your data.
5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
6. Click Close or View Errors and take note of the specific error message.

Next, here's how to rebuild data:

1. On the top menu, click File.
2. Choose Utilities.
3. Select Rebuild Data.
4. Click OK if you receive a prompt to back up your company file.
5. Click OK when you get the message, Rebuild has completed, and proceed to the next step.
6. Run Rebuild Data again to make sure there's no error.

If the issue persists, I recommend upgrading to the latest version. Doing so helps you add classes to your checks.

Also, personalizing your Class report in QuickBooks is a breeze. For the detailed guide, please see this article: Run Report.

Please let me know if you need further assistance tracking and managing your checks. I'm always around to help. Have a good one.

Many thanks.

I verified the data integrity and it was fine.

The problem is that the check entry form itself no longer has a column for Class.

I am still able to enter the Class as follows:

After entering the amount in the check breakdown I tab twice, this takes me to the invisible column where I can enter the Class. I cannot see what I am typing but it is being entered. If the Class doesn't exist then I am prompted to create a new one as before.

I can check later that the Class has been correctly entered.

Also previously there were two buttons under the check:

New Check

Save and Exit

These buttons also are now missing.

The workaround here is to SAVE the check at the top of the window and then close the process/ window with the top right "X".

I have tried minimizing and maximizing the window and minimizing the column on the left. Still can't get these items to appear.

So very bizarre.

I note your suggestion that I upgrade, at considerable cost, to the latest version.

My current version worked perfectly well until a few months ago when the Class column and the one to the left of it disappeared from the screen in the Check Entry form..

My computer, running Windows 7 is compatible with Quickbooks 2014 and I have been using this computer for a number of years.

I cannot understand why this feature has disappeared.

Hi there, @norman.

I hope you're having a great day! Thanks for getting back to us. I understand how beneficial the Class Tracking feature is for segments you want to keep an eye on. 

Unsupported versions of QuickBooks Desktop continue to work. However, it becomes more vulnerable to errors or issues such as disappearing columns that you're experiencing.

I suggest performing a clean install of your QuickBooks Desktop (QBDT). This helps fix company file issues. Make sure to create a backup copy of your company file before doing the process. If there are changes that occur, having a backup copy allows you to restore it to undo the changes.

Here's how to uninstall QuickBooks:

1. Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
2. Select Programs and Features or Uninstall a Program.
3. From the list of programs, select your version of QuickBooks Desktop you want to uninstall.
4. Select Uninstall/Change and then Remove.  Select Next.  If you don’t see this option, sign out and sign back in to Windows as an admin (or a user with admin rights).

When you’re done, reinstall your QBDT.

Drop me a comment below if you have other concerns or follow-up questions. I'd be more than happy to assist you again, @norman.

@normanfrustrated 

RE: this Class column disappeared and cannot be found. See attached screenshot.

RE: Also previously there were two buttons under the check: New Check, Save and Exit

It looks like you have enabled scaled up fonts / selected something other than 100% in your display preferences. This will mess QuickBooks up, at it can't handle such new-fangled advanced settings, which Windows has only had for 25 years.

If you return your display preferences to standard fonts - 100% scale, then it should work again as expected after restarting QuickBooks.

Thank you so much for the suggestion to toggle between multiple windows and one window in the preferences.  The classes once again showed up on the screen.  So much more helpful than the QB bots. 

Thank you so much for the suggestion to toggle between multiple windows and one window.  It worked, and now I have classes back on the write checks screen.  Much better help than the QB bot.