It's nice to see you in the QuickBooks Community, Jimcole. I'll be sharing troubleshooting steps so you activate QuickBooks Desktop efficiently.
When activating QuickBooks Desktop, you may get an unexpected behavior due to a problem with its background processes. I recommend downloading the QuickBooks Tools Hub and running a Quick Fix to close any open background processes. It'll run a quick repair on your program.
Here's how to download the QuickBooks Tool Hub:
- Close QuickBooks.
- Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop).
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and approve the terms and conditions.
- When the installation is done, double-click the icon on your Windows desktop to open the tool hub.
After that, follow the steps below on how you can run Quick Fix from the Tool Hub.
- Choose Program Problems from the QuickBooks Tool Hub.
- Select Quick Fix my Program.
- When the tool finishes, start QuickBooks Desktop. Then, open your data file and try to activate it.
If you get the same result, you can open this article to view additional troubleshooting steps to be performed to fix the issue: Fix activation, license, and product numbers issues.
If the issue continues to occur, I suggest contacting our QuickBooks Desktop Support. They have the tools to verify if the product information matches what you have. They can also help you get to a resolution quickly to activate QuickBooks. Furthermore, the activation process has a limit to prevent the license number from being simply copied and placed on a different computer. With this, only our support can verify if the license is used with the owner.
Lastly, refer to this article if you need steps on how to resolve issues that cause QuickBooks Desktop to stop working: Fix issues when QuickBooks has stopped working.
If you have other activation concerns or questions about installing QuickBooks to another computer, add a comment below. I'm always ready to help. Take care, and have a great day, Jimcole.
