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Buy nowQuickBooks stopped to provide automatically sales receipt number for customers which I import from the square app transactions (I did the integration a long time ago). This issue has been since 01/01/2023! I tried to contact them, but it seems that there is no one who really understand the problem. Big problem!
I appreciate you for sharing your concern with us, @MosesA. Let's work together to troubleshoot your issue with the sales receipt number in QuickBooks Online (QBO).
First, let's refresh the connection between Square and QBO by disconnecting and reconnecting the app. Here's how:
Should the issue persist after reconnecting, I recommend getting in touch with our customer support team. They have the necessary tools to identify the root cause and guide you through the resolution process. If needed, they can initiate an investigation into the matter.
Furthermore, you can run reports in QBO to gain valuable insights into your purchases, sales, and inventory status.
Please don't hesitate to reach out to us if you have other concerns about sales receipt numbers. The Community is available 24/7 to assist you. Have a good one.
I disconnected the square app from QuickBooks and connected it again. Still, I don't have sales receipt automated numbers!
I believe that you must expedite the case, too your development/ engineering department, to solve this issue.
Thanks for coming back to this thread, @MosesA.
We recognize that automatically creating sales receipts from Square app transactions is essential to your business.
To resolve this issue, I suggest contacting our support team. They will be able to examine your account closely and provide further assistance.
Here's how:
To find answers to common questions about the Square app and QBO integration, you can check out this article: Connect your Square account to QuickBooks Online.
We're always ready to back you up should you have other concerns besides automatically creating sales receipts for your Square app transactions. Feel free to leave a reply below.
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