Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
tyochum
March 23, 2023
Question

Quickbooks Live Bookkeeping

  • March 23, 2023
  • 9 replies
  • 87 views

DO NOT USE QB LIVE BOOKKEEPING!  I started using them Jan 2022.  They were constantly 4-5 months behind in updating my books throughout the year.  This ultimately came to a head this past month when they were 6 months behind and I requested reports to give to my CPA for taxes.  My bookkeeper communicated they were working on it.  A month went by and still nothing.  I recently cancelled the service because I didn't want to keep paying for a service I wasn't getting. I also requested a refund for the monthly charge for Jan and Feb (2023).  They were 5 months behind but I thought it fair to request only the months in 2023.  My request was denied.  No idea why.  I have tried escalating this and for the past two weeks the help department has communicated that a supervisor will be reaching out the next day.  However have never gotten a call back.  I'll keep everyone posted if they make this right, but I'm posting this to save the next person the headache and frustration of this service!

    9 replies

    Rubielyn_J
    Rubielyn_J
    Level 8
    March 23, 2023

    I am aware that every penny matters when running a company. Therefore, I can definitely understand where you're coming from, @tyochum.

     

    We strive to make sure every customer is satisfied with our service. We do see that your case has been escalated, and you should hear from someone in 1-2 business days. 

     

    If you don't hear in a few business days, come back to the Community and check in, we're here for you always.

     

    I'm adding this resource that will serve as your guide in handling your QuickBooks account: Community Help Articles. It also contains links to help enter transactions, set up banks and generate reports in QuickBooks. 

     

    Please let us know if there's anything else that we can do for you. We are always here to help you get back to the business every step of the way. Keep safe!

    tyochumAuthor
    March 27, 2023

    Thank you for the reply, however I reached out to have this escalated last Monday, however still haven't heard anything back.  It was communicated to me on Monday that a supervisor would be reaching out the next day, which was Tuesday, however still nothing.  

    Tori B
    Tori BQuickBooks Team
    QuickBooks Team
    March 27, 2023

    This is not the impression we wish to leave you with, @tyochum.

     

    I want you to know that I've taken note of your experience to share with our team.

     

    Please know that you can always schedule a call back from one of our agents straight from QuickBooks. This way, you can check the status of your case. From there, one of our agents will connect with you promptly. You can use the steps I've included below to schedule a callback. 

     

    1. Sign in to your QuickBooks Online company.
    2. Select Help (?).
    3. Choose either tab to get started:
      • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
      • Search: Search the QuickBooks Online knowledge base directly, or click on Contact Us and choose a way to connect with us:
        • Start a chat with a support expert.
        • Get a callback from the next available expert.

     

    Don't hesitate to let me know if you need assistance with anything else. I'm always around to lend a hand. Take care! 

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement