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oddjobspecialist
Level 1

QuickBooks Online Upload Receipt issues. Sometimes on gas receipts the category “vehicle gas and fuel” isn’t even an option. It’s not there, but it’s there on others.

This is more of a bug report: Sometimes when I upload my gas receipts into quickbooks online app from my phone, and I go to fill out the details, the quickbooks provided category “Vehicle Gas and Fuel” isn’t even there! All I can choose is vehicle rental of all things. But what’s weird is I can select it on other gas receipts. I literally have to get on my home computer in order to select it on those random receipts where the app decided to go wonky.
1 Comment 1
MadelynC
Moderator

QuickBooks Online Upload Receipt issues. Sometimes on gas receipts the category “vehicle gas and fuel” isn’t even an option. It’s not there, but it’s there on others.

Thanks for reaching out in the Community, @oddjobspecialist. I’m here to help, so this receipt concern will get resolved.


Stored data help your QuickBooks Online app to run quickly. However, it makes the program and features unresponsive and odd once corrupted. I’d recommend removing that historical data, so you can access QuickBooks with a clean slate. I’m glad to show you the steps:


For Android:

 

  1. Open your QuickBooks app.
  2. Go to the Gear icon.
  3. Select Refresh Data.


For iOS:

 

  1. Click the Menu.
  2. Select Help & Feedback.
  3. Choose Refresh Data, then select Refresh.


You can check out this article for additional troubleshooting options: Fix common errors in the QuickBooks Online mobile app for Android.


Moreover, here’s an illuminating guide that provides information about managing business expenses and your cash flow through proper bookkeeping practices: Expenses and vendors.


I’ll be here if you need further assistance with managing your receipts. Just add them to your reply below. Take care always!

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