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Ashleyk33
Level 1

Quickbooks Statement Writer

Why is Quickbooks Statement Writer 2020 telling me it can only open ISW 2009 files? It will only allow me to Search for and choose QSM files when I browse to find my previously created reports. Once I try to open that file, I then get the above message. HELP!

1 Comment 1
Jen_D
Moderator

Quickbooks Statement Writer

I can share some insights on how to resolve this QuickBooks Statement Writer error, @Ashleyk33,

 

There are a few reasons why this alert pops-up. Check out the scenarios below:

 

  • The system detects another version of QuickBooks on the same computer.
  • QuickBooks software or the Statement Writer is not updated.
  • Windows restrictions.
  • Office or Excel is no longer supported or compatible.

To get this fixed, other users have tried turning off the automatic updates for the other QuickBooks versions installed aside from 2020. This way its background processes will not interfere with the working file.

 

You can also follow the troubleshooting steps in this article to resolve QuickBooks Statement Writer errors: Fix problems with Statement Writer

 

After trying out the steps and still getting the same ISW 2009 error, I recommend contacting our Support Team directly. Our representatives can check your company file and get some diagnosis on why this is happening.

 

I've listed your contact options below:

 

  1. You must be in the Home screen to get the contact option. Once the Home page is up, go to the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

Another option to contact us is through the web. Here's how:

 

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Select QuickBooks Desktop then Continue as guest.
  3. Pick your QuickBooks version.
  4. The self-help topics are listed in the What can we help you with section.
  5. For live help use the Search for something else button.

 

Let me know how it goes,as I want to make sure everything is resolved for you. Connect with me again by adding a comment below or mentioning my ID on your posts. I'll be more than happy to help.

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