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erickeller
Level 1

Quickbooks wont run my reports? it says there is something wrong and it's being worked on? does anyone else have this issue?

 
2 Comments 2
Tori B
QuickBooks Team

Quickbooks wont run my reports? it says there is something wrong and it's being worked on? does anyone else have this issue?

Good morning, @erickeller

 

Thanks for taking the time to reach out to the QuickBooks Community for support. 

 

To clarify, what reports are you trying to run when getting the error message? Or do you get this message when you try to open any of them? Knowing these details will help me to investigate this matter further, and to see if our engineers have shared any information about the error. 

 

While I await your response, let's try some basic troubleshooting steps to clear the error. Such as, clearing the cache from your browser. Web browsers collect cache to save time when loading repetitive data and images. Over time these files can become outdated and corrupted, causing issues like reports not opening. I've included the links for all supported browsers that contain the steps to clear the cache below. 

 

 

After clearing the cache, please make sure to restart your browser so the changes can take effect. You can see additional details about browser troubleshooting in Clear cache and cookies to fix issues when using QuickBooks Online

 

I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Take care! 

Just_me
Level 11

Quickbooks wont run my reports? it says there is something wrong and it's being worked on? does anyone else have this issue?

Actually, @erickeller   There are a number of other posts about it.  Here is the link to one. 

 

https://quickbooks.intuit.com/learn-support/en-us/account-management/if-i-attempt-to-open-a-report-i...

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