American Express Charges Reversed?

Leroy105 · ‎November 14, 2019

Hi,

We have found that the AMEX feeds are currently reversed as per usual accounting (so our AMEX liability account is showing a negative number when we owe a balance to AMEX).

We've been trying to get our Quickbooks Online account tied out for sometime, and there was some kind of "maintenance" update that they were working with AMEX to correct this.

Are things like this ever fixed? Quickbooks will say it is AMEX's fault; AMEX will say it is a Quickbooks issue, etc.

(The automated feeds from AMEX are just a total trainwreck. If you do a manual upload, at least the numbers are accurate).

Is there a way to reverse the inputs on an import? Or something else easy to do?

Charies_M · ‎November 14, 2019

Hi there, Leroy105.

Thanks for bringing this up. I can only imagine what this issue with AMEX bank feeds has been like for you.

You can fix this by excluding the incorrect transactions and then manually uploading them to QuickBooks Online (QBO).

Here's how to exclude transactions:

Go to Banking from the left menu, then click the Banking tab.
From the For Review tab, check boxes for the transactions you'll want to exclude.
Choose Exclude Selected from the Batch actions drop-down.

Learn more about excluding transactions through this link: Exclude Expenses from Downloaded Bank Transactions.

Once done, you're ready to manually upload the transaction from your bank to QBO. Here's how:

Go to the Banking menu.
Select the Banking tab.
Select the right bank.
Form the Update drop-down menu, select File upload.

I've got you this article for more details about manually uploading transactions into QuickBooks Online.

Reach back to me for any questions. It's my priority to help you all through out.

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American Express Charges Reversed?

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