Customers cant pay there invoices when there try hit pay

I'm glad you came here, @poolpro11.

Let's ensure that your customer's Pay button will function so they can proceed with their invoice transaction.

Before digging deeper, I'd like to know where the payment link is accessed and if an error is shown after clicking the Pay button.

If they access it through the computer, they can perform some basic troubleshooting steps by accessing the payment link via an incognito window or a private browser. This won't store cache files that cause lag to your default browser.

Feel free to follow these shortcut keys: 

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

Then, open the payment link there. Once this works, let them clear the cache of the default browser to remove outdated data.

Also, they can utilize another supported browser or device if this doesn't work. This happens when the current browser has a temporary issue with the program.

On the other hand, if they utilize their phone, allow them to perform the same process above on their browser. Also, refresh their phone settings.

Here's how for Android:

1. From your phone's settings, select Apps (varies by device).
2. Next, choose the QuickBooks app from the list and click the Storage tab.
3. Then, select the clear data option.

For iOS:

1. From your phone's settings, select Settings.
2. Next, click on General and choose iPhone Storage.
3. Select the QBO app. This will free up the storage without deleting the documents and data for the app. Then, pick the Offload App.

If the issue persists, I recommend contacting QuickBooks Payments Support to look into this issue, find the root cause, and provide you with the exact resolution.

Moreover, to be on track on when payments will be deposited in your account, you can read this article: Find out when QuickBooks Payments deposits customer payments.

Feel free to return here if you have additional questions about processing payments in QBO. We'll be willing to lend a hand. Take care, and have a good day ahead.

I am having the same issue. I have cleared cache multiple times, tried multiple browsers, and even tried multiple private/incognito browsers. 

I have the exact same issue as well today. I sent out all my invoices and no one could pay. I have tried every browser and private/incognito. No dice. 

I appreciate you for bringing up the issue you're encountering with your customer invoices, @scottpharr, as well as your initiative in performing the troubleshooting steps to resolve it. Let me directly connect you to the appropriate team who can assist you further with this.

Since the problem persists despite your troubleshooting efforts, I recommend contacting our QuickBooks Payments Support team for a more in-depth investigation. Our representatives have the tools and expertise needed to determine why your customer is unable to pay the issued invoice. They can also provide you guidance on the next steps to take and, if necessary, create a support ticket for a more thorough examination.

Here's how to reach a live representative:

1. Log in to your QBO company, then go to Help (?).
2. Click on Search, then Contact Us.
3. Choose a topic to connect with the appropriate expert.
    
4. Choose to Chat with us or Have us call you to connect with us.
   

Additionally, to stay on track with payment deposits, you can refer to this article: Find out when QuickBooks Payments deposits customer payments.

Keep us posted if you have further questions about managing invoices and payments in QuickBooks. I'll be here, as well as the Community to help you.