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AngeloBnB
Level 1

exporting a report to Excel and when I export it to Excel the totals are all '0'

Hi,

 

   Has anyone had this issue, when i export a report from QuickBooks online to excel all the amounts are 0

Excel is up to date and used Chrome and Edge, both browsers were cleared of their cache

3 Comments 3
MaryLandT
Moderator

exporting a report to Excel and when I export it to Excel the totals are all '0'

Hello there, AngeloBnB.

 

Thank you for sharing with me about your report showing up zero amounts when exporting it to Excel. The file is maybe in Protected View. 

 

You need to click Enable Editing to view the full report. See the attached screenshot for your visual guide.


z.PNG 
 

QuickBooks Online gives you the flexibility to generate reports and get insights about your business. Check out these additional articles to help you get the data that matters to you most.

 

 

Please don't hesitate to leave a comment below if you need more help with QuickBooks. I'm always here to help you. 

AngeloBnB
Level 1

exporting a report to Excel and when I export it to Excel the totals are all '0'

Hi MaryLandT,

 

   The option of enable was activated but same thing

 

Thanks,

Angelo

Candice C
QuickBooks Team

exporting a report to Excel and when I export it to Excel the totals are all '0'

Hey there, @AngeloBnB

 

Thanks for reaching back out on this thread. Let me point you in the right direction to get this resolved as soon as possible. 

 

Since you've already tried clearing your cache and then selecting the option by colleague provided, I recommend contacting our Customer Support Team for further assistance. They'll be able to take a screen share tool and see why this is happening. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Give a brief description of the issue and hit Let's talk
  4. Scroll down and choose to Get a callback

 

It's that easy! 

 

Keep us updated on how it goes. I'm only a post away if you need me. Have a great day! 

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