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Blakes1429
Level 1

Has Invoice History Disappeared?

I’m really close to selling my business and not being able to show the buyer the customers history may blow the deal.

liz3
Level 1

Has Invoice History Disappeared?

This is stupid!!!  The invoice history should be easily / immediately seen on my invoice without having to click through several prompts.  I get an immediate note when a PO is sent, why not when an invoice is sent?????????

TRucker100887
Level 1

Has Invoice History Disappeared?

Make sure you are in Accountant View. Click the Gear Icon. At the bottom right click Business View to Accountant View.

AdonL
QuickBooks Team

Has Invoice History Disappeared?

I can see this has been challenging for you, liz3 and I recognize its importance to your business. I'll add some details regarding this feature in QuickBooks Online (QBO).

 

In the new invoicing experience, you can see the invoice status and its history by navigating the Sales menu. Viewing the invoice activity is currently unavailable if you're on the invoice itself. I'll guide you through the steps to access this tab.

 

Here's how:

 

  1. From the left navigation panel, select Sales
  2. Select Invoices, then click it and the invoice activity history will show.

 

image_720.png

 

Furthermore, I've added this article about receiving invoice payments from your customers to ensure updated financial records: Record invoice payments in QuickBooks Online.

 

Kindly reach out again if you require additional assistance or clarification regarding the invoicing activity. I'm still here to back you up. Just post your concerns below, and I'll take care of them.

dnmh
Level 3

Has Invoice History Disappeared?

Agreed! It used to be SO EASY to see the entire history of the invoice on a single screen. This was HUGE for efficiency and ease-of-use. I know you can still see it on the Sales - Invoices screen, but that screen is also NOT super easy-to use - too many clicks to get to what you need. I wish they would put it back on the individual invoice screen!

dnmh
Level 3

Has Invoice History Disappeared?

I am in the Accountant screen. QB just took that necessary information away.

dnmh
Level 3

Has Invoice History Disappeared?

Thank you for the post, but I already knew how to access the Invoice History through this screen. It's just a WAY less efficient way to have to do it. It is my opinion that this information should ALSO be available on the individual Invoice screen - make the full history visible in both places. And I have seen countless other users echoing this same request on the QB support community.

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