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To dispute a charge or request a refund for an order that was placed but never received, your customer can initiate a charge dispute with their bank or credit card company, info. Following this, the financial institution informs QuickBooks Payments of the situation.
We will provide you with information and send an email containing the pertinent details about the transaction in question. For further information, I suggest referring to this article: Handle chargebacks and retrieval requests for QuickBooks Payments.
I also suggest checking you can reaching out to our Payment Support Team for further guidance. Log in to your QBO account> click the Help menu and select Contact us.
In the meantime, you can record a refund within your QBO account. Here's how you could do it:
- Choose + New.
- Pick Refund receipt.
- From the Customer field, select the customer you intend to issue a refund to.
- From the Refund From field, select the bank where you initially deposited the invoice payment.
- Ensure that you complete the date, quantity, rate, amount, sales tax, and other necessary fields accurately.
- Finally, click on Save and close.
If you need further help with QuickBooks payments and anything related to QuickBooks, please know that I'm here to help you in any that I can. Bye for now and take care.
