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We have 20 years worth of data that we need to consolidate. Is there a way to automatically make customers who haven't worked with us in the last 5 years inactive? Or will I have to simply pull a report and do that by hand using the batch feature?
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Good day, @ZCC2024! I've got some alternatives to help you make your customers who haven't worked for you for 5 years inactive in your QuickBooks Online (QBO) account.
At this time, there is no integrated way to automatically inactivate customers who haven't worked for you last five years. However, you can pull up a report instead and make it inactive by batch, just as you mentioned. Let me guide you through the steps easily.
We can start by running the Transaction List by Customer report and customize it to show the transactions by year. Follow the steps below to proceed:
Furthermore, you may also pull up the Customer Contact List report and customize it to show the created date. I'll show you how:
You can also export and download it to Excel for further customizations and filtering out the customers' data.
Once you have the list of the customers you need to make inactive, proceed with these steps to complete the process:
You may also visit this article to learn more about tailoring your reports, displaying particular accounts or customers, and configuring the layout for precise data placement: Customize reports in QuickBooks Online.
Please let me know if there is any other way I can help you use QuickBooks the way your firm needs it. I'm always around to provide answers and clarifications to your questions. Goodbye for now and have a good one!
Good day, @ZCC2024! I've got some alternatives to help you make your customers who haven't worked for you for 5 years inactive in your QuickBooks Online (QBO) account.
At this time, there is no integrated way to automatically inactivate customers who haven't worked for you last five years. However, you can pull up a report instead and make it inactive by batch, just as you mentioned. Let me guide you through the steps easily.
We can start by running the Transaction List by Customer report and customize it to show the transactions by year. Follow the steps below to proceed:
Furthermore, you may also pull up the Customer Contact List report and customize it to show the created date. I'll show you how:
You can also export and download it to Excel for further customizations and filtering out the customers' data.
Once you have the list of the customers you need to make inactive, proceed with these steps to complete the process:
You may also visit this article to learn more about tailoring your reports, displaying particular accounts or customers, and configuring the layout for precise data placement: Customize reports in QuickBooks Online.
Please let me know if there is any other way I can help you use QuickBooks the way your firm needs it. I'm always around to provide answers and clarifications to your questions. Goodbye for now and have a good one!
Thanks for the feedback. I appreciate the insight. I was just hoping there was an automated way to archive it without having to check each customer individually and batch edit.
Thanks!
I wish this was a feature, but I am having problems with this too.
QBO needs to be able to import the 'Inactive' Cell, so we can inactivate customers in Bulk.
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