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Erica B
Level 1

How do I account for/adjust an invoice in QBO that has already been paid where we charged for sales tax but shouldn't have? We haven't filed for the month yet.

We are accrual based and use Avalara, however, we had several issues and the wrong tax amount was being applied to invoices. Now as I'm trying to reconcile taxes between QBO and Avalara, I'm seeing some customers were being charged and have paid for tax when they shouldn't have. Do I just do a credit memo and apply what they overpaid to their next bill? On the other side of that, some customers were not taxed when they should have been, we don't want to now go back to the customer and make them pay sales tax so how do I adjust for that piece as well?
1 Comment 1
MJoy_D
Moderator

How do I account for/adjust an invoice in QBO that has already been paid where we charged for sales tax but shouldn't have? We haven't filed for the month yet.

I can help you create a sales tax adjustment, @Erica B.

 

You can create a sales tax adjustment if you use Automated sales tax in QuickBooks Online (QBO). 

 

To add a sales tax adjustment, you’ll just have to set up an account for it from your Chart of Accounts. Then, add the adjustment from your Taxes page. 

 

To add an account:

 

  1. Go to the Gear icon and choose Chart of Accounts.chart of accounts QBO.JPG
  2. Select New at the top right.
  3. From the Account Type drop-down, select Income or Expenses.
    • If you need to decrease your sales tax due, set up an income account.
    • If you need to increase your sales tax due, set up an expense account.
  4. Select the account’s Detail Type.
    • Use Sales of Product Income for an income account.
    • Use Taxes paid for an expense account.
  5. Set a name for this account.
  6. Hit Save and Close once you’re done.

 

Now, go to the Sales Tax tab to add an adjustment. I'll guide you how:

 

  1. Go to Taxes from the left menu and choose the Sales Tax tab.
  2. Locate the tax period you need to adjust and hit View return.
  3. Click Add an adjustment.
  4. Select the Reason for the adjustment.
  5. Choose the Account for adjusting sales tax and enter the adjustment amount.
  6. Pick Add.

 

For detailed instructions, see the Add a sales tax adjustment section through this article: Create Or Delete A Sales Tax Adjustment

 

If you're using the old Sales Tax Center, let's check the Make Adjustment box when recording a sales tax payment. 

 

Then, enter the adjustment amount and its reason. After that, select either an income or expense account to track it. For more information, view the Adjust a sales tax payment through this article: Manage Sales Tax Payments.

 

Once you’re done, you can run the Sales Tax Liability report from the Reports menu for a detailed look at the taxes you owe. 

 

I'll be right here to help if you need further assistance with your sales tax. Take care and enjoy the rest of your day!

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