How do I recall an e-mail invoice I sent in error to a customer?

We appreciate you for posting here in the Community space, @kelli03. Let me help you regarding the invoice email you sent to your customers inside QuickBooks Online (QBO).

In QBO, you can easily send invoices to your customers for their orders from your business. It's important to note that if you mistakenly send an invoice with incorrect information or error, you won't be able to recall it. However, you can always send a corrected version to your customers and include a note asking them to disregard the previous email. Here's how to put a note to an invoice:

1. Go to the +New button and click the Invoice.
2. Fill out the necessary information for the invoice.
3. In the Note to the customer, you can enter a note to disregard the first invoice you sent.

See this photo as your reference:

On the other hand, you can also know the status of your invoices inside QBO. Let me show you how:

1. In Sales, go to Invoices.
2. Decide the customer whom you want to check the status.
3. Click the status of it and see the invoice activity.
4. From there, you'll see if the invoice was being Opened, Sent, Viewed, Paid, and Deposited.

Moreover, visit this article as a reference on recording an invoice payment in QBO: Record invoice payments in QuickBooks Online.

Don't hesitate to reply to this post for more questions about managing your invoices in QBO. I'm here to assist. Have a good one!