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Best answer May 05, 2021
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I’m here to share a few details about voided invoice in QuickBooks Online, @6cookkids.
When you void an invoice, the transaction doesn’t affect your account balances or reports, but you always have a record of it.
Also, if an invoice is voided, it can only be recorded back by recreating it. You can use the Audit Log to figure out the exact information that was on the invoice. Let me show you how:
- Go to the Settings ⚙ menu.
- Choose Audit Log.
- Click the Filter button.
- Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
- Click Apply.
I’ve attached screenshots below for your reference.
After performing the steps above, you’re now ready to manually re-enter the invoice. For further details, please see this resource: How to create an invoice.
Then, learn how to receive and record the accounting for invoice payments. Here's an article you can use for your reference: Record invoice payments in QuickBooks Online.
That should get you back to business. Let me know if you have other questions about managing invoices in QuickBooks. I'll be around to always lend a hand. Wishing for you and your business continued success.
I’m here to share a few details about voided invoice in QuickBooks Online, @6cookkids.
When you void an invoice, the transaction doesn’t affect your account balances or reports, but you always have a record of it.
Also, if an invoice is voided, it can only be recorded back by recreating it. You can use the Audit Log to figure out the exact information that was on the invoice. Let me show you how:
- Go to the Settings ⚙ menu.
- Choose Audit Log.
- Click the Filter button.
- Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
- Click Apply.
I’ve attached screenshots below for your reference.
After performing the steps above, you’re now ready to manually re-enter the invoice. For further details, please see this resource: How to create an invoice.
Then, learn how to receive and record the accounting for invoice payments. Here's an article you can use for your reference: Record invoice payments in QuickBooks Online.
That should get you back to business. Let me know if you have other questions about managing invoices in QuickBooks. I'll be around to always lend a hand. Wishing for you and your business continued success.
I completely understand your feelings about wanting the option to restore voided invoices, drydyr.
We always take our customers' feedback and suggestions into consideration when making improvements to our products or adding new features. This helps us understand how we can better meet users' needs and enhance their experience. Since this functionality is currently unavailable, I recommend sending your comments about it to our product engineers. Here's how:
- Click the Gear icon and choose Feedback.
- Enter your comments or product suggestions.
- Hit Next to submit.
For now, you can check the Audit Log and manually enter voided invoices.
Your patience and understanding are greatly appreciated as we strive to enhance our program, drydyr. Please remember that your satisfaction is our highest priority.
