I entered a payment and applied to an invoice, however now the payment shows posted to another invoice. How do I clear the invoice?

Thank you for visiting the Community today, krodick.

I recognize the importance of having the payment applied to the correct invoice number. This ensures accurate sales records in QuickBooks Online (QBO).

Let’s unlink the payment to the wrong invoice and apply it to the right one. I’m here to help and guide you through the steps.

Here’s how:

1. In QBO, navigate to the Sales menu on the left panel and select All Sales.
2. This will take you to a screen that shows a list of all your sales entries.
3. From there, click on the invoice you’re working on to open the transaction details.  
4. Head to the PAYMENT STATUS section and click the 1 payment made hyperlink.
5. Then press the payment date to open the Receive Payment page.
6. In the Outstanding Transactions section, untick the box for the invoice and go to the More section to select Delete.
7. Choose Yes to confirm the action.

After performing these steps, you can now apply the payment to the correct invoice. Here’s an article that will walk you through the process: Record invoice payments..

You can bookmark this article for future reference: How to fix a payment applied to the wrong customer invoice. It provides detailed information on the accounts to use when creating a journal entry.

We also collated resources to help users efficiently organize their sales transactions and handle other customer-related activities.

• Invoices and payments
• Sales and customers

Keep in touch if you need further assistance managing your invoices and payments. I’ll be around to help and get this taken care of for you.