I had invoices set to bill based on hours rather than quantity, however, something recently changed/invoices are set back to quantity. Can't find how to change it back.

Thanks for reaching out to this forum, twise1. Let me help ensure invoices are set back to bill based on hours in your QuickBooks Online account.

If you're referring to the billable time by job feature in your company settings, you can verify this option to make sure invoices are billed based on hours. To do this:

1.  Go to the Gear icon and select Account and Settings.
2. Click the Time tab.
3. Turn on the Allow time to be billable setting. 
4. If you want your users to see their billable rate when they enter their time, select the Show billing rate to users entering time checkbox. You may want to leave this unchecked if you bill customers at a different hourly rate than you pay your employees and subcontractors.
5. Once done, select Save, then Done.

If you didn't make these changes, you can review your company's audit logs to check who made the alterations. This way, you'll always keep track of all account activities in your file.

In addition to that, if the column name was modified to Quantity instead of Hours, you can review this setup on your custom form styles. Please refer to these steps:

1. Go to the Gear icon and click Custom Form Styles. Then, select the specific invoice format.
2. Under the Content tab, select the center section and click Edit labels and widths.
3. From the Quantity checkbox, change the name column to Hours.
4. Review all other details and click Done.

Moreover, you can run specific reports to help review your business finances and other accounting data.

I'll keep an eye on this thread if there's anything else you need further assistance with when managing invoices in your account. Let me know any time, and I'll make sure to get you covered. Keep safe!

I did find that area thinking that's what would solve my problem. However, as you can see, when I follow your instructions, before/after I click Edit labels and widths, the sample form on the right already shows that Hours instead of Quantity will be displayed. So, there must be something else wrong with my account.

I even tried creating a new invoice and design to use and the same things happens. See screenshots attached... I am signed in but can't seem to attache anything.

I don't understand what changed with my account. A few weeks ago I had to reattach all of my bank accounts and update some other settings. Prior to that, as I was creating customer invoices, I could choose qty or hours in real time. Now I seem to be locked into using Qty instead of hours like when I first started using Quickbooks. The browser I'm using is Firefox.

Can you check my account?

Thanks,

Terri

Thank you for elaborating on your invoice concerns, @twise1. Let me provide you with the steps to have your account checked by our experts.

We can follow the instructions below to reach out to our Support Team. They can help verify the reasons behind the Qty field and bank reconnections. 

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Note our operating hours so you can contact us at your convenience. For other ways to reach us, refer to this article: QuickBooks Online Support.

However, you can scan this reference instead if you're referring to specific project-related costs: Invoice customers for project expenses in QuickBooks Online.

See this article to learn what you can do with this new experience: See what’s new with estimates and invoices in QuickBooks Online.

Here are some resources for more details about the different file types that you can attach to any transactions and the information you can use to personalize the layout:

• Add or delete attachments in QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online

If there are other things that you'd like to see in your invoices, please don't hesitate to share them with me. I'll get back to you as soon as possible. Keep safe always!