This isn't the kind of experience we want you to have while automatically charging a customer's credit card each month through recurring sales receipts in QuickBooks Online (QBO), @ryan_s1111. That's why I'm here to guide you on the actions you need to take care of this matter.
When your customer's credit card isn't randomly charged for some months, you'll have to check your Merchant account (QuickBooks Payments) to see the reason or error that causes this to happen. This way, you can immediately correct this kind of scenario and make sure that customers are being charged accordingly.
To check your customers' credit card charges, here's how:
- Log in to the Merchant Service Center portal.
- Go to the Activity & Reports menu.
- Select All Statements.
Also, you can create templates for recurring transactions in QBO. For the step-by-step guide, you can refer to this article: Create recurring transactions in QuickBooks Online. It also includes additional resources for editing recurring templates and troubleshooting guides.
I'm also adding this article about the answers to the most frequently asked questions about QuickBooks Payments Deposits: Common questions about payments deposits in QuickBooks Online. It contains topics like how are deposits and feeds recorded and which payments are included in a deposit, to name a few.
Please let me know how it goes. If you have other concerns about managing customers' monthly payments and other sales transactions, I'm just around to help. Take care always.