I have my bank account synced to quickbooks. When a customer pays with a check, I can find no way to receive that payment towards their invoice. How can I do this?

Thank you for posting here in the Community, meg-seablossoms.

Let’s match your customer payments to the open invoice in QuickBooks Online (QBO).

Based on your statement above, I can see that you created a check in QBO. This could be the reason why it does not allow to be matched on the invoice. The Check in QBO is used to record your expenses or money out to keep your checking account organized.

To start with, you’ll want to delete the check you created. Then, utilize the Receive Payment option to match this to the open invoice. I’ll show you how:

1. Go to the +New button and choose Receive payment.
2. Enter the customer's name. Then, under the Outstanding Transaction tick the box for the outstanding invoice.
3. Enter the total amount paid in the Amount received field.
4. From the Deposit to field, click the drop-down button, and choose Undeposited Funds.
5. Click the dropdown button under the Payment method and select Check. That way, you can indicate that your customer paid the invoice via check.
6. Press the Save and close button.
   
   

    

You’ll want to check out this article for more information: Record invoice payments in QuickBooks Online

Once sorted out with the payments, feel free to visit these articles to categorize your transactions. That way, they’ll be added to the correct account. Afterward, you can proceed with reconciling your account in QuickBooks Online.

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Should you have more concerns with invoice payments, you can always add them here by clicking the reply button. Have a good one!