Thank you for reaching out to us regarding the status of your invoice payment, @holl4one.
When processing the first invoice and payment through QuickBooks Payments, there is a standard review process that takes about 5 days to set up your merchant account.
Sometimes, the review process could take longer, and we would need more information from you. If we do, we'll send you an email. Please check your inbox, including spam/junk folders, for any messages from QuickBooks.
Moreover, the speed of your deposits depends on your product and the type of payment. You can check your current deposit speed by following these steps:
- Select the Gear icon, then Account and settings.
- Select the Payments tab.
- Review the Deposit Speed section.
If your deposit is taking longer than expected and you haven't received an email asking for more information, please contact our QuickBooks Payments Support team for further assistance. They have the tools and expertise to review your account and explain the delays of your deposit. Here's how you can reach them:
- Hover to the Help menu and press the Search tab.
- Click Contact Us.
- Choose a specific topic or Ask about something else. Type in a short description in the box provided.
- Select Continue, then pick the Chat or Callback option.
For more information, you can review this article on common questions about deposits in QuickBooks Online (QBO): Common questions about QuickBooks Payments deposits in QuickBooks Online.
Furthermore, you can refer to this article on managing your Payments account in the Merchant Service Center, which includes updating your business and contact info: Access and manage your QuickBooks Payments account.
If you have further questions about payment deposits in QuickBooks, please don't hesitate to come back to this thread. I'll be around to help out.