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teenastewart412
Level 1

I was just invoiced for Quickbooks after having cancelled my account two days ago. How do I get a refund and get my account cancelled.

How to I get someone from customer service to help me take care of this.
2 Comments 2
MaryLandT
Moderator

I was just invoiced for Quickbooks after having cancelled my account two days ago. How do I get a refund and get my account cancelled.

I'm here to make sure you won't get another invoice for your QuickBooks Online subscription, teenastewart412.

 

It's possible the cancellation of the account didn't go through. You can check it again and cancel QuickBooks. Let me guide you through the steps:

 

  1. Open a web browser on your computer.
  2. Sign in to QuickBooks Online as an admin user.
  3. Go to Settings ⚙ and then Account and settings.
  4. Go to the Billing & Subscription tab.
  5. In the QuickBooks section, select Cancel subscription or Cancel online. If you're canceling a trial, select Cancel trial.
    cancelqbo.PNG
  6. Follow the onscreen steps.
  7. Click Done.

You can still access your company file for one year so you can pick up where you left off if you decide to come back. We delete the data after that.

 

If you use QuickBooks Online Payments, you need to cancel this account separately. Follow the steps to close your Payments account.

 

For the refund, I recommend contacting our QuickBooks Online Support Team. They can check and validate your account.

 

Let me know if you need anything else by commenting below. Just tag my name, and I'll get back to help you.

Northstartoz17
Level 1

I was just invoiced for Quickbooks after having cancelled my account two days ago. How do I get a refund and get my account cancelled.

I cancelled this account t back in May and you are still charging my account. I will be filing a fraud complaint against Intuit is I do t receive credit immediately.

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