Is the +invoice option no longer available on the phone app? Just make an invoice and send it, so my client can submit a check.

I want to ensure we resolve the issue about creating and sending invoices using the QuickBooks Online (QBO) mobile app. These troubleshooting steps I'm sharing will help us figure out the reason behind them, rambo4.

The +Invoice option is still accessible under the Quick Actions section. Before proceeding, can you share a screenshot of the app? Are there any errors? Any additional information will help us provide an accurate resolution.

The stored cache may cause unusual behavior where the +invoice option is no longer available in the QuickBooks app because it affects the performance. We can reset it to verify if it is causing this odd behavior. This process plays the same role as clearing the cache from your web browser, which helps us start again with a clean slate. Here’s how to do it on different mobile operating systems:

iOS

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data.
3. Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
4. Tap Refresh to confirm.

Android

1. Go to Menu ☰ then tap More Options ⋮.
2. Tap Settings then Refresh Data.
3. Tap YES to confirm.

Once done, you can close and reopen the mobile app and check for the vendors. Also, I'd suggest restarting your phone. If you continue to get the same result, uninstall and reinstall the application to start fresh. Follow the steps below to delete it.

1. Tap and hold QuickBooks Online on your phone.
2. Drag the app to the Uninstall section.
3. Select Yes to confirm.

You can also check this link to learn more about the features to use while using the QBO app: Compare mobile app features. I've also included an article to give you a general idea of what the app can achieve. You can easily explore the software in this way: QuickBooks Online app overview.

I've always got your back whenever you have other issues when doing tasks in the mobile app. Drop your reply anytime and I'll get back to you. Have a great day ahead.