Missing deposits on the general ledger that are on the bank statement and show paid on the customers accounts, where would they be?

Hi, @kevin-wildcatsoc.  I'd be glad to help you.

Let's start by double-checking your bank statements in the bank register to see if the deposits appear

Here's how to check:
 

1. Go to the Accounting menu then select Chart of accounts.
2. Select Bank accounts then click the View register link.
3. Click the filter icon drop-down and filter dates and the transaction type if needed.
4. Then select Apply to save changes.
    

We'll need to pull up the report again when you've confirmed those missing transactions in your bank record. We can find your missing deposits by filtering your general ledger reports by the date and accounting system you're using.

Here's how:
 

1. Go to the Reports menu and search for General Ledger then open the report.
2. Scroll up a bit.
3. Filter the report period.
4. Make sure to select the correct accounting method you're using.
   
5. Then select Run report.
   
   

You can also export them to Excel and add a column for the customer's address there. This way, all of the information you'll need is on a single sheet.

If there's anything else I can help you with, let me know by posting a reply. Enjoy the rest of the day!