Our customer payment terms keep deleting on their own, we set them up and when we go to invoice they are no loner there, how do we set the terms to stay there?

Hey there, @debbie51.

Welcome to the Community. I'm here to help you create and save a new Payment Term for your Sales Forms in QuickBooks Enterprise. The process is super simple and only takes a couple moments. I've listed the process below to have you creating them like a pro in no time.

1. Go to Lists, Customer & Vendor Profile Lists, then Terms List in the QuickBooks menu bar.
2. From the Terms drop-down to the left, click New.
3. Choose a name and enter it in the Terms box, then select:
   1. Standard - If you want to have a payment due within a specific number of days from the invoice date.
      • For example: Your invoices are due within 25 days of receipt and you give your customers a 1% discount if they pay within 10 days.

        

   2. Date Driven - If you want to enter the day of the month that a payment is required within the due date.
      • For example: Your invoices are due on the 25th day of the month and you give your customers a 1% discount if they pay before the 10th of the month. To let QuickBooks know that "25" means the "25th day of the month" and not "25 days after the invoice date", enter 1% 10 Net 25.

        

4. Hit OK to close or Next to create an additional term.

That's it! If you still run into an issue, I recommend following the steps outlined in this wonderful article. Doing so will check for any errors in the file and attempt to repair them.

If you have any other questions, hit the Reply button below. Have a good one!

How can avoid this to happen., i put the term today and by tomorrow they are not there.

Greetings, @LiliaRivera.

I see the importance of setting up terms so customers pay on time. Providing a way to save it to the invoice template is my priority.

Let's review your invoice template settings to set up your payment terms. It's to ensure we ticked the Terms so they'll appear on the form. I'll show you how:

1. Go to the List on the top menu bar.
2. On the drop-down list, select Templates.
3. Choose the invoice template and click Additional Customization at the bottom.
4. Put a checkmark under Screen for Terms.
5. Hit OK.
6. Press OK again.

I'm adding screenshots below to guide you through the steps:

If the issue persists, let's run some troubleshooting steps to fix this. Start by updating QuickBooks Desktop to its latest release. This will help in clearing some minor data issues in your company file. 

Here's how:

1. Go to the Help menu and select Update QuickBooks Desktop.
2. Click the Update Now tab. 
3. Select Get Updates to start the download.
4. When the download finishes, restart QuickBooks.
5. Once prompted, accept the option to install the new release.

If you're still getting a similar result, run the verify and rebuild data tools. These tools can identify and fix commonly known data issues within a company file.

See this article to learn how to personalize sales forms like invoices in the program: Use and customize form templates.

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section. I'll get back to you as soon as I can. Have a great day! 

I have this issue too.  The solutions below do address this issue.