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Hello Anna. We've received similar cases earlier, and upon checking, it's already been resolved. Since you're still encountering the same issue, let's go through some troubleshooting steps to ensure you can enter transactions and select the appropriate category.
Let's begin by opening your QuickBooks account in a private window to rule out browser-related issues. You can do this by using the following keyboard shortcuts:
- Google Chrome and Microsoft Edge: Ctrl+ Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If this works, return to your regular browser and clear your cache. Occasionally, the accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviors. You can also switch to other installed supported browsers, which is a good alternative.
If the issue continues, I recommend contacting our technical support. Our dedicated team has the necessary tools and can even arrange a screen-sharing session to diagnose the reason behind this.
I'm also providing some articles that you can refer to at any time to help you with handling your transactions and chart of accounts in QuickBooks Online:
- Categorize online bank transactions.
- Learn about account types and detail types.
- Learn about the chart of accounts.
Taking these troubleshooting steps and contacting our technical support guarantees that you can enter transactions in QuickBooks without encountering issues with selecting a category. Feel free to ask any follow-up questions if you need further assistance. I'm here to help you.
