unapplied cash payment income - shows for invoices that have payments on same day

Welcome to the Community, @bumper2bumper. Let me share with you some ideas about unapplied cash payments in QuickBooks Online.

When receiving a payment, let’s make sure to link the invoice to avoid showing as unapplied cash payments.

Let me show you how:

1. Go to the + New.
2. Under Customers, select Receive payment.
3. Enter the name of the customer you’re receiving the money from.
4. In the Outstanding Transactions section, select the open invoice you wish to apply the payment.
5. In the Payment method dropdown, select the payment method.
6. When you're done, select Save and close.

I have also provided a screenshot below for your reference.

I also added this article to learn more about unapplied cash payments in QuickBooks Online.

Let me know if you need further assistance with unapplied cash payments. The Community always has your back. Have a great day!

Thanks, @RoseJillB but this is already done. All the invoices are linked to the proper payments. Other ideas?

Hi there, bumper2bumper. I appreciate you getting back with the Community about this.
 

Since you've already applied the proper payments to the invoices you're seeing on your report, but they're still showing as unapplied cash payment income, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.
 

They can be reached while you're signed in.
 

Here's how:

1. Click the Help (?) icon.
   
2. Choose Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

If there's any questions, I'm just a post away. Have a lovely day!