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thedlund
Level 1

Where do I report a 404 error? I am receiving one when I click on the export icon of the Sales->Customers page. https://app.qbo.intuit.com/app/customers

It's been like this since at least Friday 5/3/2024.
1 Comment 1
ShyMae
QuickBooks Team

Where do I report a 404 error? I am receiving one when I click on the export icon of the Sales->Customers page. https://app.qbo.intuit.com/app/customers

Hello there, thedlund. I acknowledge the significance of accessing all relevant information about your business. I'm here to assist you in acquiring a copy of your customer lists. 

 

Upon checking here, I found out that there's an ongoing investigation (INV-103802) wherein clients encountered an error 404 when exporting their customer list to Excel. Our engineers are currently working on resolving the issue as soon as possible. We will provide updates once they become available.

 

I recommend contacting our QuickBooks support team so that you'll be included in the list of affected users and will receive an email update on the investigation.

Here's how you can reach them:

 

  1. Hover over to the Help menu and click the Search tab.
  2. Press Contact Us.
  3. Select a specific topic or Ask about something else, and type in a short description in the box provided.
  4. Choose Continue, then pick the Chat or Callback option.

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In the meantime, you can consider running the customer contact list report as an alternative solution. 

 

Here's how: 

 

  1. Go to the Reports menu, then enter Customer Contact List in the search bar. 
  2. Click the Export/ Print located above.  

 

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Moreover, here are some articles you can check out to get an overview of your customers' balances and sales summaries: 

 

 

The workaround provided will help you proceed and achieve your goal. I'd appreciate your patience and understanding while we look into this further. We will keep you updated on any developments and resolutions. 

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