cancel
Showing results for 
Search instead for 
Did you mean: 
georgeshvac
Level 1

Why does the Chase feed in Quick Books not match my actual Chase Bank paper statement

1/31 shows a payment but qb shows it on 2/1. not ABLE TO CHANGE THE DATE TO MATCH MY BANK STATEMENT
1 Comment 1
MariaSoledadG
QuickBooks Team

Why does the Chase feed in Quick Books not match my actual Chase Bank paper statement

I can provide you with some information about why this is happening, George.

 

When you connect your bank, QuickBooks is dependent on what your bank shares. That's why you're unable to change the dates of your downloaded feeds. Also, if you have any questions about your downloaded feeds and how they are downloaded, you'll have to reach out to your bank.

 

In the meantime, since QuickBooks will always look at your bank statement as the basis when matching bank transactions, you can exclude the downloaded feed that was dated Feb 1. To do so, follow the steps below:

  1. Go to Transactions, then select Bank transactions.
  2. Select the checkbox of the transactions to exclude.
  3. Click Exclude.

The transaction moves to the Excluded tab of the Banking page. After that, manually clear the same transactions in QuickBooks from your Chart of Accounts. 
register.PNG

Furthermore, learn how to customize them to make sure you'll get the right data you need most. See this link for your guide: Customize Report In QuickBooks Online.

 

Post your comment if you need further assistance with QuickBooks and your bank's balances. Remember, we're here to help you anytime. Have a nice day!

Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.

Need to get in touch?

Contact us