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I'll explain what caused the error message 400 Invalid Reference Id: An item in this transaction is set up as a category instead of a product or service, Melinda. Ensuring you can overcome this problem.
This error occurs when an invoice item is assigned a category in QuickBooks Online or if the billing item in Autotask matches an existing category in QuickBooks Online.
Let's make sure to check the following to prevent error:
If this issue is in the billing item in QuickBooks is assigned a category, we can edit the item from within QuickBooks Online. Here's how:
However, if the issue is that the name of the Billing Item in Autotask matches the name of a Category in QuickBooks Online, we need to modify the item's name in Autotask. I'll guide you through the process:
Furthermore, if the issue persists, we have a specialized team that handles error codes and API integrations. You can directly access their website in Intuit Developer, where you can ask questions and have them help you fix this.
Additionally, I've included a detailed resource on organizing products and services into different categories, which may come in handy moving forward: Group your products & services into different categories.
For tips on running and growing your business, visit our online resources to access self-help articles and get answers to your QuickBooks concerns.
Keep in touch if you need further assistance setting up categories and other processes. I'll get back to help. Have a great day.
I'm receiving the same error with square integration. I tried deleting categories from the products. I also tried renaming/ altering the names of categories.
What else can I do to add these transactions?
I'm here to help ensure you're routed to the support that can help you move past the error so you can delete categories smoothly, Kim.
We have a separate platform for creating and integrating apps with QuickBooks. I recommend signing up and posting your question to our Intuit Developer Community. They can help you troubleshoot the error, making it easier for you to manage or delete your product categories. Here's how:
I have included a link that covers topics related to importing products and services from the Connect to Square app, along with answers to common questions about this feature: Connect your Square account to QuickBooks Online.
Furthermore, you can check each reference for tips on organizing categories for products or services, tailoring your sales forms, and managing customer payments:
Fill me in if you have additional questions about organizing categories or have other product-related concerns. The Community is always ready to assist you further.
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