Reclassify transactions greyed out - what to do?

It's nice to see you here in the Community, @Nordsee87. Thanks for reaching out to us.

It's possible that your experiencing browser-related problem resulting to a greyed out when trying to reclassify the transactions. The system sometimes behaves strangely when the browser is full of outdated pages. The cache stored in your browser maybe causing the issue. I suggest performing some basic troubleshooting steps to isolate the issue.

Let's begin by signing into your account using a private window. Here are the keyboard shortcuts depending on your browser:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If this works, you'll need to return to your default browser and clear the cache. If not, try another supported browser.

To learn what accounts you can't reclassify, you can visit this article: Reclassify or move multiple transactions at once.

You can also run a report to track your transactions in QuickBooks Accountant Online. Then customize it if you want to personalize or add additional information to the report.

Get back to us if you have further concerns about reclassifying transactions or any QuickBooks-related concerns. We're always here to lend a hand. Keep safe!

Dear SirielJeaB,

Thank you for your reply. Unfortunately, this did not work. Yesterday morning it still work and then all of sudden it stopped working.

I have tried two different browsers in private mode, so I don't think it is about this.

What else could be the reason?

I can't individually reclassify 750 transactions....

Thank you

Nordsee87

Thank you for getting back to us, @Nordsee87. I'll make sure to get things done for you by providing you with some information.
 

I appreciate your effort in doing all of my colleagues' suggested troubleshooting steps. Since you still get the same concern, I'd recommend you reach out with our Support Team so they can securely look into your account and check on your set up to investigate further on what's causing the issue.

Here's how:
 

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For further information on the time schedule, see this article: How and when can I contact Support?

To learn more about reclassifying transactions in QuickBooks, please see this article: Reclassify or move multiple transactions at once.

I'll be around if you need more help with managing your QuickBooks account. Have a good one!