Reconciling help: missing but posted transaction

Hi there, OSVT.

Transactions will not appear on the bank register or during reconciliation when they are excluded or marked as Pending. One of the most common reason for this issue is the presence of automated bank rules that are set to exclude certain transactions based on criteria such as description, amount and payee. 

However, since you've confirmed that bank transactions doesn't show any pending transactions, you can check the Audit Log for any changes made. You can look for any deleted, voided, or edited transactions or account changes that might explain why reconciliations were undone.

At the same time, you can open the actual transaction which is the deposit categorized to Shareholders Equity. Make sure to review the bank account selected in the transaction if it is the same account that you're trying to reconcile. 

Once you've confirmed that the same account is selected, check if the bank account hasn't been made inactive or merged or if there are duplicate accounts that might be causing confusion. 

Here's how to check:

1. Navigate to All apps menu on the left panel and select Chart of Accounts. 
2. Click the Gear icon beside the Print icon and tick the Include inactive box. 

After you're able to determine everything and be able to reconcile successfully, check out how you can view or print a reconciliation report. I've added this article for your reference: How do I view, print, or export a reconciliation report?

You may need some help in managing your bank transactions, reconciling your account,  or keeping your books in order. Check out our QuickBooks Live Expert Assisted. Our team of knowledgeable experts specializes in helping businesses like yours who can assist in handling your books.

Feel free to let us know if you have any other questions or concerns about your bank transactions. We're always here to help you.

Hi @OSVT,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.