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There are several factors why your recurring invoices were not generated and automatically sent to your customers in QuickBooks Online (QBO), poolman. I'll help you get past and resolve this promptly.
Handling this situation would depend on specific circumstances. For the invoice templates that didn't run, we can manually create the transactions directly from the existing template:
On the other hand, the invoice template's type could also affect the recurring invoice data. Let's ensure the recurring templates auto-generate transactions by setting their template type to Scheduled.
To proceed, kindly refer to the steps below:
However, if the recurring template continues to fail, we can recreate it to narrow down the result. To guide you with the steps, kindly check the Recreate then delete the failed template section from this article: Fix failed recurring transactions in QuickBooks Online.
I've also included an article for future reference if you need to access the list of your customers' unpaid balances: Run an accounts receivable aging report. It will allow you to see the amount owed and how long the payment is overdue.
Helping you is our top priority. If you have additional questions regarding recurring invoices in QBO, kindly reply to them in this thread. The Community will ensure to provide prompt assistance.
@poolman8535 Same, we have dozens of invoices that are scheduled to have automatic reminders sent out and since the new invoice update they just have not been sending.
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