Hi there, @Maid LIz. I'll help you proceed to record your refund here in QuickBooks Online (QBO).
Since the company refunded you directly to your credit card, you can consider recording it as a vendor refund. To get started, please follow these steps:
- On the left navigational bar, select +New.
- Choose Credit card credit.
- In the Payee field, select the appropriate vendor.
- From the Bank/Credit amount dropdown, select the credit card where you received the refund to.
- Enter the Payment date, refund Amount Tax and then Category, Please know that the category used here is the original expense account on the original bill.
- One done, select Save and close.
You can refer to this article for more information about how to record refund in QuickBooks Online.
After recording your refund, you'll then want to reconcile your account to make sure they match your bank statement.
I'll include a link here where you can find an article that will help you if you need any information or procedures related to QuickBooks Online. Help articles.
Here are some links to help you in the future:
Please know that you can get back to me if you ever need further assistance with recording your transactions in QuickBooks. You can also notify me by leaving a comment down below if you have any additional QuickBooks-related concern. I'll be more than willing to help you get this sorted out. Keep safe!
