Regarding automatic late fees. I'm using late fees plus a percentage. The flat fee is being added automatically by QBO as it should but the percentage isn't.

Good Morning, @brian95. 

Let's work together and get this issue resolved. To properly assist you with setting up your late fees, did you customize the percentage according to the customer? If so, let's ensure that every detail is correct. Here's how: 

1. Go to the Sales tab. 
2. Select Customers. 
3. Choose a customer you'd like to set up a customized percentage fee. 
4. Pick the Late Fees section. 
5. Press Customize. 
6. Click Percentage of remaining balance. 
7.  Enter all the information required to save. 
8. Hit Save when finished. 

If you've already entered a customized late fee, can you provide me with a screenshot or additional information about this issue? You can always look into this article about automatic late fees to learn more details. 

Let me know if this helps. I value you and the success of your business. I'll be waiting for your response. 

I'd like this to be in affect for ALL customers though. Please see the attached. Seems like that SHOULD work, but only the $25 goes into affect...

Thanks,

Brian

Thank you for getting back to us here on the Community page, @brian95.

I've checked from our records and haven't found any ongoing investigation about late fees not calculating correctly in QuickBooks Online. At this time, I encourage reaching out to our Support Team to check and review the cause of this behavior. 

To contact support, tap on Contact us from the Help menu.

Also, you may consider checking this article for more information about setting up and applying automatic late fees to invoices.

Add a comment below if you have any other questions. I'm always here to help. Have a good day!

We only charge a percentage and it isn't working at all. Very disappointed.

Hello there, @ tekstopaz.

There are many scenarios when you do not see automatic late fees apply to an invoice. Please check below the possible reasons why.

• Your Invoice is still unpaid but in a closed period.
• Your invoice was overdue before turning on the late fees setting.
• QuickBooks Online only applies late fees to invoices up to six months overdue.

For more information, you check out this article: Set up and apply automatic late fees to invoices. It includes answers to most of your questions about using the Late Fees feature.

In addition, I suggest reaching our Customer support team to review the cause of this reaction. To make sure that you reach Intuit Agents, I can help direct you to contact them through your software. Just follow these steps:

1. Go to Help and click on Contact Us.
2. Enter your concern in the What can we help you with? field.
3. Click on Let's talk.
4. Choose either Chat or Talk to a specialist.

 If you have any questions don't hesitate to contact me by replying below.