Sales income missing on P&L report

Cheryl_E · ‎January 15, 2022

I'm running my 4th quarter and year end reports and I noticed that October in my last quarter is not showing my sales income. If I run my "Sales by Customer Summary" report, all my sales show up for that month. Nothing has changed in how I process my invoices or my P&L reports. The quarters prior are fine, as well as November and December on the same report. All other line entries for that month are there as well - just the income section seems to be affected.

Any suggestions as I am assuming this will have a huge impact on my year end?

AlcaeusF · ‎January 16, 2022

Hi @Cheryl_E

Thank you for adding more details about the issue when running the report. I can help you figure out why your sales income from October is missing in the Profit and Loss.

There are two methods you can choose when you run financial reports. You can either select Cash or Accrual for reporting income expenses.

Please make sure to select the correct option to ensure your data will reflect. You can check out this link if you need more information about the difference between the two: Choose between cash and accrual accounting methods in QuickBooks Online.

Also, I suggest setting up the report to show all transactions by choosing the All dates option (see screenshot below). This process will help you isolate and fix the issue on your end.

If the problem persists, please proceed with contacting our QuickBooks Support Team. They can check this issue further to ensure your data will be available for year-end.

Our support for Plus, Essentials, Simple Start is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday). For Advanced, any time, any day.

Here's how you can reach them:

Click the Help tab in the upper-right corner.
Go to the Assistant tab.
Click Get help from a human.
Choose Chat with us or Have us call you.

You can also check this article for more details about personalizing reports, like how you can show all income accounts by changing the filter in QuickBooks: Customize reports in QuickBooks Online.

I'm just a post away if you have any other questions about running reports or managing sales income data. Take care.

View solution in original post

TirzahC · ‎January 15, 2022

Hello there , Cheryl_E.

There are things that we'll need to figure out why sales income missing on P&L report. We can start reviewing the setup. Let's ensure that we haven't missed any of this needed information. You can check the affected accounts in items or transactions. Make sure to drill down the transactions in reports and also filter the correct one.

Additionally, I've included an article that will help you learn more about how inventory tracking can affect your Balance Sheet and Profit & Loss reports: Impacts of Inventory Tracking on Financial Reports.

You may also want to consider memorizing the reports in QuickBooks Online. This helps save the current customized settings for easy access in the future.

I'm always here to help. For other QuickBooks concerns, keep us updated to fix these.

Cheryl_E · ‎January 16, 2022

Thank you for your reply Tirzah.

There is no difference in how I have entered my invoices between other months, and the single month that is missing.

I have used the same inventory code for every transaction (since I only offer a single product).

My P&L report for last quarter shows November and December income, but October is $0. All other transactions are present for all 3 months - therefore it shows I was in the negative for October, when in fact I should be several thousand in the positive.

Previous quarter's P&L reports have run without issue. I can run the last year's P&L and it still shows ONLY October with $0 income.

The affected month is properly reconciled as well.

If there was a issue within the set up of the report - I would think all months would be affected, not just one?

AlcaeusF · ‎January 16, 2022